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SHIPPING & RETURNS

Shipping Policy

How long before my Order will be Shipped: Ready to Ship in 1 - 2 Business Days excluding weekends and Public Holidays. We strive to Ship all orders same day where possible if received by 12 midday Eastern Standard time. We will contact you if we have any problems in meeting this Shipping Time Frame for your Order.

 

Please allow sufficient time for postage/courier deliveries to make sure you receive your order in time for your function. Rural areas are subject to longer delivery time frames.

 

How do we Ship your Order: Boutique Balloons strives to send out all orders within 1 - 2 days as they are placed, however this cannot always be achieved. Once goods have been accepted by our third party couriers, Boutique Balloons cannot be held accountable for damage, delays and/or lost parcels as a result of the courier/postage. Boutique Balloons does not give a guaranteed time frame for delivery, and cannot be held accountable for a delivery that is deemed as delayed. Please note that during seasonal periods courier services can experience delays.

Shipping Costs: All our Shipping Costs include GST and Tracking. All orders shipped by Courier. We have a Flat Rate of $25 for all orders for Shipping Costs by our selected Courier - this way you can receive your order quicker and to your door.

Return & Exchange Policy

Returns & Replacements

Claims for damaged or defective goods or incorrect delivery must be made within three business days of delivery. Where any goods are returned to the manufacturer or supplier they remain at your risk pending acceptance of liability by the manufacturer or supplier. Goods that have been found to have manufacturing defects will be replaced at no charge or a credit to your account (if applicable) or refund  including Shipping Costs provided a copy of the relevant invoice / receipt accompanies the returned items.
Without limiting in anyway the application of the preceding paragraph, Boutique Balloons will not replace foil balloons which have been:

  • Overblown (as indicated by tears along the seam area) burned, or have puncture holes, poorly sealed (as evidenced by wrinkles in the neck of a heat-sealed balloon when supplied flat), exposed to moisture of any form, roughly handled, improperly stored, or balloons exposed to high temperatures or direct sunlight;

  • Any returns arriving COD or collect will be refused.

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